Q: Do I have the right to choose any repair shop?
A: Yes! As the vehicle owner you have the right to choose your own repair shop, by law your insurance company is required to inform you of this.
Q: Do I need to make an appointment for a repair estimate?
A: At Bob's Body Shop we do not require an appointment for an estimate. Although you are always welcome to call ahead of time to make sure one of our estimators will be available to provide the least amount of waiting time for you.
Q: How much is my deductible and who do I pay it to?
A: How much your deductible is determined by your insurance company. The deductible is paid to Bob's Body Shop by the time you pick up your vehicle. We accept all major credit cards, debit cards, cash and checks.
Q: Why do estimates vary?
A: Estimates can vary depending on the amount of determined labor and the type of parts (new, used, or aftermarket) will be used. An estimate should be a specific layout of what will be done to your vehicle.